Contact Us

The team at, want to offer our customers a fantastic shopping experience with excellent service that exceeds your expectations. Please have a look through here to answer any questions you may have.  If this section doesn't answer your queries, please contact us via:


The best way to contact us is via our online Message Centre, which can be found under the heading  'My Account'. (You must be logged in to send a message.) We aim to respond to all emails within one business day. Through the Message Centre, we are able to see your query, and you can track its progress. 

Please also see our  frequently asked questions  in the section below, where you will find answers to the most common queries we receive such as how to create an account or how to check your order status. 

If you still can't find an answer to your question, please click here to send a message to our customer service team directly.


Lookfantastic Customer Department 

Meridian House
Gadbrook Park

You can contact us on the above address via post at any time, but please note: that this is not valid for returns. If you want to return a product to us then please contact our customer service on the email stated above, or,  for more information, or see our  frequently asked questions


We constantly strive to improve ourselves and for that, your opinion is important.  Comments  and suggestions on our service are always welcome. Please let us know what you think about us by sending our customer service team an email via your account.